Q: What does Generic mean?
A:Generic medication is manufactured without the protection of a patent. Generics are made from the same ingredients as the brand medicines and are usually identified by their chemical name instead of the brand name. Generics are thought of as bio equivalents to the brand name pill because of the pharmacokinetic and pharmacodynamics properties. Generics have the same properties as brand medications regarding strength, safety and efficacy. They should be used in the same dose and means of administration.

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Q: Why do the shape and/or color of the generic pill differ from the branded one? And why does the name printed on the pill differ from the branded one?
A: The ingredients of generic and brand name drugs are identical. The name is the only difference. The name engraved on the pill is actually the name of the active ingredient found in the formula. The manufacturers of generic medicines are not allowed to use the same name as the original manufacturer because of copyright restrictions.
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Q: Why are generic drugs cheaper than the brand name ones?
A: The majority new drugs are patent-protected by the government for a period of 17 years when they are first launched. Other manufacturers are not allowed to sell that drug in this period of time. This aims to allow the company that designed the drug to recover the research money that was invested in the development by selling it exclusively. Other manufacturers can apply to the Food and Drug Administration to sell generic versions of the drug only when the patent expires. Competing companies can afford to sell their products at a cheaper price because they haven’t invested any money in research and development.

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Q: What is the quality of generic drugs?
A: Generics are required to have identical active ingredients, quantity and speed of absorption to the brand name drugs. This means that the quality of generics is similar to the brand name counterpart, although they have a different shape or/and color.
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Q: The amount charged on my card doesn't match my order amount, why is this?
A: This is quite possible and the reason why is because some of our banks do not charge in US dollars but rather in other currencies such as the Euro. Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your invoice. In fact, in many cases it will show less as each day we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions and if your bank is like this they may charge you extra fees as well. Unfortunately we can't do anything to avoid this but if for some reason your credit card shows that you were charged much more than the amount you paid please contact us and send in a copy of the statement (fax or email) and will we do our best to rectify the matter by applying an account credit. We will be unable to refund back to your credit card any fees charged by your bank.

Q: What are the manufacturing standards for generic drugs?
A: Generic pharmaceutical manufacturers need to meet the same manufacturing standards as those imposed to brand name pharmaceutical companies. All companies need to pass rigorous and regular inspections conducted by the relevant authorities.

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Q: How do Soft drugs differ from Regular?
A: Soft drugs act faster than regular ones because they are dissolved under the tongue. This also means that you can consume alcohol before sexual intercourse. Drinking alcohol is strongly not recommended in the case regular tabs because the drug acts slower.

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Q: Are your products approved by FDA?
A: The products that we sell are manufactured and shipped from India so they are approved by Indian FDA.

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Q:What is the package like?
A:The products come in one or more blister packs and are enclosed in an envelope. The envelope will display only your name and your shipping address so as to protect your privacy.

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Ordering and Payment

Q: What forms of payments do you accept?
A:We accept all major credit cards like VISA, VISA electron, MasterCard, JCB, Dinners Club.

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Q: When will my card be charged?
A:As soon as your order is placed, a hold will be put on the total cost of your purchase and your credit card will be charged only after your order is shipped.

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Q: What is you cancellation policy?
A:An order can be canceled before it has been approved. Read our shipping terms carefully before ordering.

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Q: What is your privacy policy?
A: We understand that your privacy is of utmost importance so we protect all our customers’ private information. To find out more, check out the terms of use section.

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Shipping

Q: Do you ship internationally?
A: Yes, we ship our products worldwide.

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Q: How do you ship orders and how long does it take?
A: We use Airmail and Express Mail. Express Mail delivers your orders in a maximum of 10 days. Airmail delivery takes between 10 and 21 days to deliver.

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Q:Will I get a tracking number after the order is shipped?
A:A tracking number will be provided via email once your order is shipped.

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Q:What is the difference between EMS tracking number and Airmail tracking number?
A:Tracking number for EMS starts working within 4 business days after the order is shipped and allows you to track your order online.
Airmail tracking number starts working only when the order is delivered or there has been an attempt to deliver your package, generally it is provided for us to make sure that you have received your order.

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Q:Where can I track my order?
A:You can use our website for tracking your orders. Check out our Shipping Terms section to find out more about order tracking.

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Q: What if my order is delayed at customs?
A:If your order is held up at customs and you do not receive your order, please contact us and we will reship your order at our expense or if you cannot wait for the reshipment we may return your money.

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Q: The amount charged on my card doesn't match my order amount, why is this?
Q:This is quite possible and the reason why is because some of our banks do not charge in US dollars but rather in other currencies such as the Euro. Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your invoice. In fact, in many cases it will show less as each day we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions and if your bank is like this they may charge you extra fees as well. Unfortunately we can't do anything to avoid this but if for some reason your credit card shows that you were charged much more than the amount you paid please contact us and send in a copy of the statement (fax or email) and will we do our best to rectify the matter by applying an account credit. We will be unable to refund back to your credit card any fees charged by your bank.

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Q:What am I to do if part of my order is missing?
A:Orders are sometimes sent in more than one package so you may have to wait a couple of days for the entire order to be delivered. If part of the order has not arrived, contact us as soon as possible and we will reship the missing pills if necessary.

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Q: What if I didn't find an answer to my question here?
A: You can contact our custom support service for any other questions.

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